FAQ

Orders/ Shipping

Can I change my order once it's placed?

If your order has not been shipped and you only need a color or size change, we can correct it for you.  If we can't, we will happily cancel your order so you may reorder what you need.  Send us a message at dtdcustomerservices@gmail.com as soon as you can with your name, order number, and what change you would like to make. 

Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been shipped, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order.

 

When will my order be sent out? 

Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch.

Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

 

I think my order has gone missing, what do I do?

We’re sorry to hear that your order is lost, we’re here to help!

In the event of a lost parcel, please ensure before lodging an inquiry with Deeper Than Dumbbells, that you have checked your delivery times and that your order is at least 2 business days past your expected delivery.

If your order is outside of its delivery time and receiving no tracking updates, please contact us here and we will lodge an investigation for you with your elected courier service. Please note this process can take up to 2 business days to initiate and up to 7 business days to investigate thoroughly. In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed.